Privacy Policy — Your Information, Protected
At My Homes Gutter Expert, we take your privacy seriously. This policy explains clearly how we collect, use, and protect your personal information — with no legal jargon.
Last updated: April 2025 · Applies to: gutterexpert.co.nz& all services
Your Data is Safe
Industry-standard encryption
Never Sold
We never sell your data
NZ Privacy Act 2020
Fully compliant
You're in Control
Request, correct, or delete
Privacy Questions?
Contact us anytime
Our Commitment to Your Privacy
My Homes Gutter Expert is committed to protecting your personal information and respecting your privacy. This policy explains how we collect, use, store, and protect information you provide to us, in accordance with the New Zealand Privacy Act 2020.
Your privacy matters to us. We will never sell, rent, or share your personal information with third parties for marketing purposes — ever.
By using our website or engaging our gutter services, you consent to the collection and use of your information as described in this policy.
Information We Collect
We collect only the information necessary to provide our gutter services. This may include:
- Contact details — name, phone number, email address, and property address when you submit a quote request
- Service information — details about your gutter job, property type, and requirements
- Communication records — emails, messages, and call notes related to your enquiry
- Website usage data — anonymised analytics data collected via Google Analytics and cookies
- Payment details — invoicing information such as name and address (we do not store card numbers)
We do not collect sensitive personal information unless directly relevant to a specific service.
How We Use Your Information
We use the personal information we collect to:
- Respond to your enquiry and provide a free, no-obligation gutter quote
- Schedule and complete gutter services at your property across Auckland
- Send invoices, job updates, and written warranty documentation
- Follow up on completed work to ensure your satisfaction
- Improve our website, services, and customer experience
- Comply with legal obligations under New Zealand law
We never sell, rent, or share your personal information with third-party marketers. Your data is used solely to serve you.
How We Store & Protect Your Information
Your personal information is stored securely using industry-standard measures to protect against unauthorised access, alteration, disclosure, or destruction. We use secure cloud-based systems and restrict internal access to only those who need it.
We retain your information only for as long as necessary to provide our services and meet legal obligations under New Zealand law — typically 7 years for financial records and up to 3 years for general enquiry records.
When information is no longer needed, it is securely deleted or anonymised.
Third-Party Services
Our website may link to third-party sites. We are not responsible for their privacy practices. We may use the following trusted third-party services:
- Google Maps & Google Analytics — for maps, directions, and website analytics
- Email service providers — to send quote confirmations and job updates
- Accounting software — for invoicing and payment processing
- Scheduling tools — to manage job bookings and team scheduling
Each service is subject to their own privacy policy. We only use services that meet our standards for data security and privacy.
Your Rights Under the Privacy Act 2020
Under the New Zealand Privacy Act 2020, you have the right to:
- Right of access — request access to the personal information we hold about you
- Right of correction — request correction of any inaccurate or outdated information
- Right to deletion — ask us to delete your information, subject to legal retention requirements
- Right to withdraw consent — withdraw consent for us to contact you at any time
- Right to complain — make a complaint to us or to the Office of the Privacy Commissioner
We will respond to all requests within 20 working days as required by the Privacy Act 2020. Contact our Privacy Officer using the details in section 09.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Changes will be posted on this page with an updated date.
We encourage you to review this policy periodically. Your continued use of our website or services after changes constitutes acceptance of the updated policy.
This policy was last reviewed in April 2025.
Contact Our Privacy Officer
For any privacy-related enquiries, to request access to your personal information, or to exercise any rights under the Privacy Act 2020, please contact us:
- Company:My Homes Gutter Expert
- Phone:022 315 8987
- Email:info@myhomesconstruct.co.nz
- Address:84B West Harbour Drive, West Harbour, Auckland 0618, New Zealand
If you are not satisfied with our response, you may contact the Office of the New Zealand Privacy Commissioner at privacy.org.nz or call 0800 803 909.
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